Telephone : 01234 347 475

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Our Services

Live in 24/7
Frau spielt mit Seniorin im Seniorenheim Karten

Specialist care for in your own home

Livin 24/7 is a specialised care service for people who need a lot of care and support with day-to-day life but want to stay in their own home, rather than enter a care home. Surround Care's Livin 24/7 service enables you to remain in your own home, as independently as possible, while being fully supported by a live-in carer.

Livin 24/7 enables you to live in familiar surroundings enabling you to have maximum flexibility, choice and control over your life. As long as you are able to provide a separate bedroom for your carer, it's the perfect home care solution - and you may qualify for financial support from your local authority, if this is available in your area.

Altenpflegerin beim Hausbesuch einer Patientin

Similar cost to a living in a care home

Within the freedom and safety of your own home, you'll enjoy one-to-one support from a conscientious, friendly and fully trained carer. You'll be able to relax, knowing that there is someone there for you, seven days a week, available whenever you need them, but out of your way when you don't. They can help with your housework, personal care and shopping, or simply provide good company.

Livin 24/7 can care for people with the following needs:

  • Personal care
  • Companionship
  • Assistance with medication
  • Shopping
  • Daily activities
  • Cooking meals
  • Domestic duties
  • Accessing support in your local community

Home care

Reliable, trained carers

All Livin 24/7 care and support workers are thoroughly vetted before they start working for us, and their comprehensive training includes at least seven specific courses that they must pass. After that they attend annual refresher courses to maintain standards and help them to develop their skills and abilities. Before your care begins, we will agree a personal support plan with you, detailing what kind of care and support you need and what your preferences are.

You will have more than one personal carer to allow them time off, and they will be regularly monitored to make sure they always give the high standard of care that you expect and deserve. You will also have a designated Field Care Supervisor who will review your care satisfaction with you, and will be on hand 24-hours-a-day in case of emergencies.

Frau umarmt alte Seniorin zu Hause

Your satisfaction and happiness are...

We will match your carers to your needs. They will respect your dignity, beliefs and freedom of choice, and you will always be able to change any individual that you don't feel compatible with for any reason. That happens occasionally to Livin 24/7 clients, and since you will spend a lot of time together, we regard it as paramount that you feel entirely comfortable with your carers.

Personal Care

We provide personal home care to help with the more intimate or personal daily routines which may have become more difficult

Our personal home care services support the elderly and frail, physically disabled, learning disabled, or those with mental health illness with personal daily routines at home that may be impossible to do alone, or have become more difficult.

This kind of support can range from:

• Getting out of bed in the morning
• Help with washing and dressing
• Assistance with maintaining personal appearance
• Help and support with toileting/incontinence
• Getting settled in for the evening and going to bed

Preserving dignity

We always preserve the dignity of our customer, ensuring that we take a warm and respectful approach to personal home care routines.

Supporting independence and choice

Whererever possible, and where it is safe to do so, we will let our customers do things for themselves. We encourage independence and confidence in being independent.

Our home care team will always respect those we support, offering a personalised service, and taking into account their personal lifestyle, culture, choices, and wishes.

Find out how our personal home care can help you today...

If you would like a chat, or more information about our personal home care, you can contact your local Surround Care team to discuss your requirements by telephone 01234 248 966 or email care@surroundcare.com

Respite care services

Respite care ensures taking a break has never been so easy...

Looking after a family member, you probably don't get much respite from your duties, and although helping a loved one is highly rewarding, it's also extremely demanding. A few days' rest and recreation can work wonders for your energy levels and enthusiasm, and we can help with that.

As an informal or family carer most of your time and energy is spent caring and supporting a loved one. It is important for you to take regular breaks by using respite care so that you can enjoy a rest, take a break and recognise the importance of taking time out for yourself

Knowing that you able to escape for a break from time-to-time can be a great incentive to keep you going, especially when you are confident that you're the person you care for will be well looked after by a trained professional during your absence

It can be hard to let go and let someone else care for your loved one, but respite care is vital to your well being. Getting some time to yourself helps to retain your own sense of identity, you can have the time to recharge, and feel like you are also living life to the full.

We can support you with respite care workers whilst you go out and meet friends, have a holiday, or just go and have some space to yourself.

Carer's assessment

You may be entitled to receive funding to get a break, you can ask your local authority social services team for a carer's assessment.

Social services will be able to discuss with you and assess any help required that would maintain your own health and wellbeing, and balancing your caring responsibilities with other aspects of your life, such as work and family. The assessment is used to decide what help to provide.

What does respite care provide?

Respite carers provide an array of services including accompanying on social outings and special events, attending medical appointments, and help with house keeping.

Our respite carers can also provide personal care such as helping with personal appearance and personal hygiene, and practical help around the home.

Direct Payments

You can use Direct Payments to pay for our respite care service. It can be hard to let go and let someone else care for your loved one, but respite care is vital to your well being. Getting some time to yourself helps to retain your own sense of identity, you can have the time to recharge, and feel like you are also living life to the full.

We can support you with respite care workers whilst you go out and meet friends, have a holiday, or just go and have some space to yourself.

You can rely on Surround Care to care for your loved one with compassion, and integrity. This all comes with the reassurance of a company with two decades of experience in delivering the highest standard in home care.

Carer's assessment

You may be entitled to receive funding to get a break, you can ask your local authority social services team for a carer's assessment.

Social services will be able to discuss with you and assess any help required that would maintain your own health and wellbeing, and balancing your caring responsibilities with other aspects of your life, such as work and family. The assessment is used to decide what help to provide.

What does respite care provide?

Respite carers provide an array of services including accompanying on social outings and special events, attending medical appointments, and help with house keeping.

Our respite carers can also provide personal care such as helping with personal appearance and personal hygiene, and practical help around the home.

Direct Payments

You can use Direct Payments to pay for our respite care service.

Companionship
Medication Assistance
Shopping and Meals preparation
Domestic
Social Activities
Health care professionals

We offer availability and flexibility

Flexibility is built-in to our working systems, so our carers can visit you at times that suit your lifestyle, and those visits may be varied whenever you wish. We are available 365 days of the year, and up to 24 hours a day. Whether you need two hour-long visits every day or just a 30-minute visit once a week, we can accommodate your needs.

Qualified specialist carers

We do not exclude any client group. All our care workers are fully trained, so you can be confident of receiving expert professional help - and your carer will be selected for their personal competence in dealing with your specific care needs.

We even care for carers!

You may be surprised to learn that we can provide support to people who are caring for someone else. So if you're a carer who sometimes wants a short break to recharge your batteries, or from time-to-time needs an extra pair of hands to catch up with chores, talk to us and we'll work out the best way to help you.